It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


Time Lost, Money Lost
Most of us are used to managing our own time, but rarely think about managing time as an organizational resource. This article explains how to analyze time, recognize how it is being wasted systemically by your employees and what you can do to address the root causes. We provide best practices and favorite solutions for tackling large time "leaks." Originally published, August 6, 2015