It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


Portfolio Approach to Nonprofit Fundraising
For nonprofits, the failure to properly value donated time can lead to some significant errors when it comes to resource allocation. We describe here a simple analysis that can help nonprofit leadership recognize the true value of each annual activity in terms of what it costs and brings to the organization.

Time Lost, Money Lost
Most of us are used to managing our own time, but rarely think about managing time as an organizational resource. This article explains how to analyze time, recognize how it is being wasted systemically by your employees and what you can do to address the root causes. We provide best practices and favorite solutions for tackling large time "leaks." Originally published, August 6, 2015