It's All About The Experience
A blog about managing and improving customer experience and improving profits.
Is There A Good Way to Manage a Layoff?
On January 9, 2024 in
Managers assigned to lay off a large part of the workforce rarely receive training before they are asked to do so. This article outlines best practices, and a few legalities managers should consider when implementing a layoff. A final section highlights Twitter's major layoff in 2022-3 as a recent case study, which identifies many things NOT to do in executing a significant layoff.
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