It's All About The Experience

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A blog about managing and improving customer experience and improving profits.


You've Been Laid Off. What Now?
You've Been Laid Off. What Now?
The third in a series of articles on layoffs, this piece walks through the essential steps you must take when you are laid off.

Is There A Good Way to Manage a Layoff?
Is There A Good Way to Manage a Layoff?
Managers assigned to lay off a large part of the workforce rarely receive training before they are asked to do so. This article outlines best practices, and a few legalities managers should consider when implementing a layoff. A final section highlights Twitter's major layoff in 2022-3 as a recent case study, which identifies many things NOT to do in executing a significant layoff.

Bad News For the Holidays - Why Companies Lay Off Employees
Bad News For the Holidays - Why Companies Lay Off Employees
With some of the most prominent tech companies announcing layoffs in January of 2023 and more planned this December, a blog article about layoffs seems timely. This post is the first in three blog articles about layoffs. This article discusses why companies make layoffs. A second will cover how to administer a mass dismissal properly and share a case study of things you should not do if you are laying people off. A third provides advice on what to do if you are laid off.