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Profit Improvement
Ron's Blog
It's All About The Experience
A blog about managing and improving customer experience and improving profits.
Business In a Post-COVID-19 World
On April 1, 2020 in
customer experience
,
Customer Relationship Management
,
Customer Service
,
Profit Improvement
,
Retention
by
Ron Ryan
Learn how management will change as a result of the COVID-19 pandemic. How can your company leverage the threats and opportunities that arise?
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Tagged With:
#postcovid19 #strategytoexecution
The Seven Deadly Sins of Customer Experience
On February 27, 2018 in
customer experience
,
Retention
by
Ron Ryan
Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.
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Tagged With:
7 deadly sins
,
customer experience
,
customer loyalty
,
profits
Of Good and Bad Retention Methods
On February 27, 2018 in
customer experience
,
Customer Service
,
Retention
by
Ron Ryan
Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.
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Tagged With: