It's All About The Experience

Business In a Post-COVID-19 World

On April 1, 2020 in customer experience, Customer Relationship Management, Customer Service, Profit Improvement, Retention by Ron Ryan

Learn how management will change as a result of the COVID-19 pandemic. How can your company leverage the threats and opportunities that arise?

Tagged With: #postcovid19 #strategytoexecution

The Seven Deadly Sins of Customer Experience

On February 27, 2018 in customer experience, Retention by Ron Ryan

The Seven Deadly Sins of Customer Experience

Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.

Tagged With: 7 deadly sins, customer experience, customer loyalty, profits

Of Good and Bad Retention Methods

On February 27, 2018 in customer experience, Customer Service, Retention by Ron Ryan

Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.

It's All About The Experience

A blog about managing and improving customer experience and improving profits.