It's All About The Experience

Business In a Post-COVID-19 World

On April 1, 2020 in customer experience, Customer Relationship Management, Customer Service, Profit Improvement, Retention by Ron Ryan

Learn how management will change as a result of the COVID-19 pandemic. How can your company leverage the threats and opportunities that arise?

Tagged With: #postcovid19 #strategytoexecution

Finding Increased Profits through Better Complaints Management

On February 28, 2018 in Customer Complaints, Customer Service by Ron Ryan

Finding Increased Profits through Better Complaints Management

When properly analyzed, indexed, and tracked, customer complaints can be a source of market intelligence and a means of identifying process improvement needs.

CRM - Not Just for Big Business

On February 28, 2018 in customer experience, Customer Relationship Management, Customer Service by Ron Ryan

Whether your company is large or small, starting a CRM is easier than you think and more important than you ever dreamed.

Of Good and Bad Retention Methods

On February 27, 2018 in customer experience, Customer Service, Retention by Ron Ryan

Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.

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It's All About The Experience

A blog about managing and improving customer experience and improving profits.