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Profit Improvement
Ron's Blog
It's All About The Experience
A blog about managing and improving customer experience and improving profits.
Portfolio Approach to Nonprofit Fundraising
On February 28, 2018 in
Nonprofit Management
,
Time Management
by
Ron Ryan
For nonprofits, the failure to properly value donated time can lead to significant resource-allocation errors. We describe a simple analysis that can help.
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Time Lost, Money Lost
On February 28, 2018 in
Time Management
by
Ron Ryan
We are all used to managing our own time but rarely think about time as an organizational resource. Learn how to recognize and fix time loss in your organization.
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Tagged With:
Corporate Culture
,
Time Management
The Seven Deadly Sins of Customer Experience
On February 27, 2018 in
customer experience
,
Retention
by
Ron Ryan
Customer loyalty is essential to the profitability and economic health of businesses and nonprofits. Learn the Seven Deadly Sins, which drive away customers.
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Tagged With:
7 deadly sins
,
customer experience
,
customer loyalty
,
profits
Of Good and Bad Retention Methods
On February 27, 2018 in
customer experience
,
Customer Service
,
Retention
by
Ron Ryan
Locking in customers is usually a bad idea. See what Comcast learned when a departing customer recorded his call.
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